GN
Gudani N
1 reviews | Active since Nov 2015
30 Jan 2025, 23:42
It takes longer than 2 month's to process Claims
It's been 3 months trying to withdraw my funds from oldmutual but the process is still on going.
If you don't call nothing moves,if you call all they say Is "we escalating",then you wait for another week before anything moves. System error after System error. Agents hardly provides solid status updates , it seems like they don't quiet understand how their systems works.
I expected better from OM,
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Old Mutual's replyOfficial
31 Jan 2025, 07:29Good day Gudani,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply31 Jan 2025, 07:29
Official
Good day Gudani,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management