IT TAKES 6 WEEK TO CANCEL A POLICY

I have been trying since the 4 August 2021 to cancel 3 educational policies and its the 6 September and they keep on asking me to resend documents! Zukiswe Dyasi has requested the documents multiple times, After all the docs was sent a few times, she sent an email on the 1 September saying that its been initiated and will be finalized in 5-7 days, then on the 2 September another email and she says 10 - 15 days , then on 3 September *** sends another email for all 3 policies asking me for documentation again???/

ITS BEEN A MONTH AND ANOTHER DEBIT ALREADY!!! SUCH A HUGE COMPANY WITH SUCH INCOMPITENT STAFF AND THE WORSE ADMIN PROCESS.

I WANT TO CANCEL AND I WANT MY MONEY, WHY IS IT SO EASY TO SIGN UP BUT IT TAKES ALMOST 6 WEEKS TO CANCEL!!!!