***ist Customer Service

<p>So, I invested in old mutual unit trust about a year ago and had to go through a rigorous ID & V process to get a customer view without the ability to make changes. The website was apparently "upgraded" which gave me a view that I had a year ago without the customer access view. So much for progress.</p> <p>I logged a complaint and received a call from a Nazeem Lee, self-righteous, dogmatic individual.</p> <p>Apparently, my voice, did not match my ***. Now, when opening my account, I do not recall, having to prove *** in any way, should the agent have been unsure, surely there is a way of dealing with this, without been insulting. I'm expecting a full apology for the insult that needed to be endured simply because I happen to be a customer of old mutual. </p>