jM
jojo M
1 reviews | Active since Apr 2024
14 May 2025, 16:09
Issue unresolved
After my last complaint I received a call from one of the branch manager and I was advised to submit the affidavit so that a ***** case can be opened and my issue will be resolved accordingly.I definitely did that and I’m patiently waiting for a positive outcome.Atleast I’m thankful I got a call and an extra mile was taken to make me understand.
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Replies (1)
Old Mutual's replyOfficial
14 May 2025, 16:20Good day jojo M, thank you for sharing your experience with us. We truly appreciate your patience and understanding throughout this process. We're glad to hear that our branch manager was able to assist you and that you felt well-informed. Rest assured, we are committed to resolving your issue promptly, and your feedback motivates us to continue providing excellent service.
A member of our teach will reachout to you, within 1 business day and will be able to assist you further.
Regards,
Old Mutual Complaints Management
A member of our teach will reachout to you, within 1 business day and will be able to assist you further.
Regards,
Old Mutual Complaints Management
Old Mutual's reply14 May 2025, 16:20
Official
Good day jojo M, thank you for sharing your experience with us. We truly appreciate your patience and understanding throughout this process. We're glad to hear that our branch manager was able to assist you and that you felt well-informed. Rest assured, we are committed to resolving your issue promptly, and your feedback motivates us to continue providing excellent service.
A member of our teach will reachout to you, within 1 business day and will be able to assist you further.
Regards,
Old Mutual Complaints Management
A member of our teach will reachout to you, within 1 business day and will be able to assist you further.
Regards,
Old Mutual Complaints Management