ISSUE RESOLVED

I had experienced some issues with the processing of a certain policy. <br> <br> After referring this matter to Old Mutual client call centre there was a substantial delay in the initial response, also my emails were not being answered efficiently as well. At this point my query was mishandled, I will not elaborate further but I was at a point of closing all policies with Old Mutual and never doing business with them again. <br> <br> I then referred the matter to Earl from Profin financial agents (Old Mutual franchise), who was very helpful. <br> <br> Soon after this Clarence who is the Customer Relationship Manager at Old Mutual took charge of the situation. Clarence was calm and handled this matter very professionally. He made sure that the matter was taken care of without further delays. I was glad to know that he valued the feedback which I have given him regarding this experience. <br> <br> SO A BIG THANK YOU TO MR CLARENCE DU PLESSIS FOR ALL YOUR EFFORTS!!<br> <br> My confidence has now been restored and I will continue to do business with Old Mutual and recommend there services to others.