Is this policy in arrears or not

I am so sick and tired of old mutual, after taking a premium holiday on my funeral policies things never returned to normal on my policies. After being told by my advisor in July that my policy was 'lapse pending' I immediately called the call center and the consultant (Faaiqa) informed me that my policies were up to date and that I shouldn't worry about it. I got a shock of my life in September when someone from old mutual called me informing me that the policies were in arrears after exchanging words with the guy I finally decided to make an arrangement to ensure that the policies do not lapse but assured the consultant that I will personally go to the big branch ASAP and as promised I went, upon arriving there with my bank statement and payslip the consultant that I dealt with could not understand why the one policy was in arrears because when she went through my bank statement there was not a single missed premium on the policy and according to her only one policy was in arrears as per system, she then promised to escalate my query and that feedback will be given to me (to date none has been given), then on Friday afternoon I received yet another sms about the very same policy