CA
Carmen A

1 reviews | Active since Mar 2009

18 Aug 2026, 10:37

IS OLD MUTUAL GUILTY OF ENTRAPMENT?

Yesterday I rcvd notification from Old Mutual that my Greenlight Life Policy has come up for review after the 10yr guaranteed period. My new premie from 1/11,/26 will be R861 more. From R2862 to R3723. 30% increase. I was shocked. Is this legal? Does this mean they have Carter Blanche now to increase with whatever they want? Is this a way to get rid of 65's and over on their books and so lowering their risk of payouts? Is this how they ensnare you? We have paid approximately R200 000 over 10 years. They get rid of you with this inflated increase and keep your money. We had to cancell as we can't afford this, but I fully intend to expose their practices. All those disillusioned policy holders out there is welcome to contact me.

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Replies (1)
Old Mutual
Old Mutual's reply18 Aug 2026, 11:09
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management