PE
Palesa E

1 reviews | Active since Mar 2018

20 Mar 2018, 11:40

Irritated customer

I've been trying to get through client service for the past two weeks and every time I call no one answers. One time I was holding for more than 30 min and I just want to change my frikin banking details..

0
Replies (2)
Old Mutual
Old Mutual's reply20 Mar 2018, 17:53
Official

Dear PalesaI

I am sorry to hear of your experience. I will send you my email details shortly and you can send your request to me and I will arrange for it to be changed. The request to change your banking details needs to be done in writing.

Kind regards

Belinda Hunt

Complaints Management

Best regards,

Old Mutual
Old Mutual's reply02 Apr 2018, 13:05
Official

Dear Palesa

On receipt of the written and signed request to change your banking details, the matter will receive our further attention. I have sent a further email to you today.

Kind regards

Belinda Hunt

Complaints Management

Best regards,