IRP 5 issued wrong and NO service from Old Mutual

Tried getting in contact with Old Mutual since the 1st of August. I tried calling ***, got cut off after 45 minutes. Send 8 emails, received NO reply, despite automatic responses saying someone will contact me within 24 hours...Well 168 hours later and no feedback. Called AGAIN this morning, got to speak to a consultant after a 28 minute wait, who told me I am at the wrong department, she cannot assist, I have the wrong number. (this is the number listed on the website for queries) Really unapologetic about my frustrations and really not assisting at all. Old Mutual, you can contact ME now, I have had enough.