Irate Client

I am appalled by the service or lack thereof given by your financial adviser. I requested to make a withdrawal which took 2 months to eventually come right. I sent her forms which I was given by your call center agent to disinvest. I sent them to her she forwarded them, a week later I call her for an update only to be told I've completed the incorrect forms & there were more details needed from me. Which I utterly failed to understand why did she not pick this up from the onset, tell me then that my ID copy & bank statement would be need??Fortunately for me these are things I have easy access to, I completed all the forms she sent me & emailed them back the same day. I informed her that I wish to cancel my R250 savings, only to find out yesterday after calling & waiting 2 days for her to get back at me that the withdrawal was from my Tax Free savings which was NOT what I requested. I called her yesterday & as usual no answer, a colleague answered her phone said she's in a meeting, its 24hours now & that meeting still isn't over?? I'm feed up with this ******* & want to cancel all that I have with you guys. Please get someone to call me to discuss the cancellation process!