Irate

I lodged an enquiry on 30.12.2019 and was told I'd get a response within 10 working days. I then again had to phone in because nobody bothered to get back to me but I was not ready for what I got. Instead of getting help, I had a back and forth with a very rude consultant Named jasmine. There's nothing more irritating than calling in for assistance and all you get is to be treated like a nuisance. My patience is actually wearing thin with old mutual and their lack of customer service! Wasted a ****** 30 minutes and my airtime for such disservice. Shame on you.