NZ
Nonkululeko Z
1 reviews | Active since Jul 2025
10 Jul 2025, 12:22
Investment Withdrawal delayed
Old Mutual has been delaying with my investment withdrawals, I have provided them with all the documentation they needed. now they want a "proof of surname change i.e. marriage certificate or a divorce decree" and I have need been married. They are playing tricks on me.
I need the funds as I am critically sick in hospital
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Old Mutual's replyOfficial
10 Jul 2025, 12:44Good day Nonkululeko Z,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply10 Jul 2025, 12:44
Official
Good day Nonkululeko Z,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management