Investment withdrawal

Pathetic service I'm really disappointed in old mutual investments I would never recommend any client to invest money with old mutual for the following reason I needed to bridge the contract of my investment however I was willing to pay whatever penalties there was I went to a branch on the 11th of August 2022 Newcastle Scott Street I was assisted in the branch and the consultant told me the turn around time for the money to reflect in my account is 15 days however I waited until the 23rd of August I called old mutual they say nothing is processed however they tell me they gona redo it I must wait another 5 to 7 days called in today the 26th of August a lady tells me there's nothing she can do I must wait 5 years for my money that is not acceptable at all I must be pushed pillar to post for my own money the people representing this company don't know what they are doing true how can I beg for my own money n I need the cash desperately for a medical reason this not acceptable at all this is the last time I invest money with old mutual true I never had a problem at the banks with my investments I got my money immediately with no hustle so please can I have my money Asap or else I'm taking it further to ombudsman.