LS
Lebogang S

1 reviews | Active since Jan 2018

11 Feb 2019, 07:53

Investment Policy Nightmare

Investment Policy Nightmare

I opened an investment account for my son of whom he was 6months old at the time. Noticed that my investment was not at its peak as the company I invested again in. Filled a disinvestment form with old mutual, Form was returned back several times of the things I still need to fill. 3TIMES mind you. These people are taking me to and fro , I do not understand that now that I want my money back why I am supposed to struggle like this. Now they are requesting that I send my sons bank statements , like *** why was that not stipulated from the beginning. My 1 year old son does not have a bank account I am in charge of everything. I really do not understand why I have to go through so much but when they debited my account every month there was no issue. Please help, I am tired of this want my money back.

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Replies (1)
Old Mutual
Old Mutual's reply11 Feb 2019, 10:12
Official
Dear Lebogang

We received your review of  11 February 2019. 

We are sorry to hear about your service experience.  We are investigating this matter and will contact you to resolve.  

Kind regards

Coleen Aanhuizen 

Complaints Management