Investment Policy A big ******* and terrible service

1. So called advisor is nowhere to be found. 2. Hold for hours until you give up. Appalling. 3. Call me service is useless only interested in sales. You ask them anything else you are put on the line for hours until you give up. 4. Disinvested my policy at one of their branches before maturity, the figure I was shown vs what I’m getting is 25 % less of what I PAID. Nevermind, returns, the money I paid in is 25% less. 5. I remember clearly when I first signed up, the funds they chose were all imposed on me according to some psychometric test they did. 6. That 25% loss I don’t understand if it’s their fees or my portfolio was performing badly. 7. My profile on the website, there was a 5% growth. Now I don’t even know what happened to that. 8. a) if my portfolio is performing badly, what’s the use of all these hassle of advisors and psychometric test if no one cares to advise if performance is negative. b) if it’s fees, why are they so high? 9. I’m really disappointed. I feel **********. I will not recommend anyone to invest with Old Mutual. Even if my portfolio choice was bad, it’s fine , but for the fact of bad service and nobody really care to “advise” you otherwise. You are better off. 10. Now I wonder if the money will ever get into my account.