Investment policy

<p>I write this complain as I am now very very frustrated, on the 1st of June 2016 I visited Old Mutual branch in Kwamashu,to make a partial withdrawal from my Investment policy and agent who assisted me advised the money will be in my account within 7 days, on the next day I received a sms requesting proof of residential, which I emailed ,few days later I received another email requesting proof of residential now I decided to call the customer care, but was informed nothing has been received, I then re mail of documents, an agent who assisted me advised me to send mail to ********** ,and I did, then advised the money will be in my account in 2days ,to date I do not have the money transfered to my account, I am very frustrated as they have made empty promises, this is very frustrating.</p>