investment plan not payout after death

11 November 2015,I've submitted a claim at the bellville old mutual offices,my documents was incomplete. I emailed documents on the 19 November that was required. Ive spoke to Meagan in the call centre on the 24/11/15 she confirmed docs received. I spoke to Carryn also in the call centre she also confirmed docs received she couldn't give a explanation as to why payout not meet.09/12/15 i spoke to Abigal still no feedback or payout or any other form of correspondence regarding my claim. 11/12/15 was my last attempt to making contact up until now no feedback. According to mutual terms if its a savings plan a payout will b made with 5-7 working days. Its almost 2 months and no feedback as yet,I'm utterly disgusted this level of bad service. I hope someone will please come to my aid asap.