1 reviews | Active since Aug 2016

25 Aug 2016, 10:41

investment plan

<p>my name is Confidence Mkharhi, i am a client of old mutual. i have opened an investment policy at oldmutual last year november paying 400 rand /month ..which when i checked this month i found out that it is not even more than 4000 rand and it it did not make sense to me, if you do a maths, you save 400 rand/month for 10 months it will amount to 4000 rand but mine its not.</p> <p> </p> <p>i decided to surrender my policy with oldmutual course it was not making business sense, i submitted all the required documents...andyesterday i received an sms asking me to to a branch to submit proof of address which i did. all i want is my money course the documents wanted i submitted them</p> <p>please help</p>

0
Replies (2)
Old Mutual
Old Mutual's reply25 Aug 2016, 10:49
Official
Dear Confido Mkharhi Thank you for bringing this matter to our attention. We will investigate and provide feedback to resolve. Kind regards Brent Sellidon Complaints Management

Best regards,

Old Mutual
Old Mutual's reply01 Sept 2016, 13:59
Official

Good day Xolani

I refer to our previous correspondence.

Please note that we are not able to find the disinvestment instruction. Can you please confirm the date that you visited the branch. According to our records you last visited the branch on 31/12/2015.

Can you please clarify this information.

Regardsn

Brent Sellidon

Best regards,