Investment nightmare, empty promises and lies.

My father in law has a few investments with old mutual and he is retired. Around the 15th of February he app**** to draw some money from one of his investments as they had fallen on some hard times. They went in filled in required forms and was dualy told it would take 7 working days to be processed and they will be contacted within the 7 working days. Fast forward 7 working days and no communication from old mutual. On the 8th day they go back in to find out what is happening, then only do they get told that sorry there are forms missing, when questioned why were they not contacted they could not answer so they provided the paper work that was outstanding and again get told that they must wait 7 days even after telling them it was urgent.

Come the 3rd of March he got a sms at something past 8am that the case is closed which means that payment will be processed within 2 working days. Two working days later and yet still no payment has come through.

Why are you so quick to take a person's money and yet when people want their money even if it's just a portion ther of they can't? They have to fight you for their own money?

I will never suggest old mutual to anyone as they refuse to give you your money and have to fight to get your own money.

If nothing is done by close of business on the 8th March 2022 then unfortunately further steps will have to be taken against this thieving company.