MT
Mpho T
1 reviews | Active since May 2026
22 May 2026, 10:28
Investment Money
I'm writing this complaint as I'm fedup with old mutual,I have requested a withdrawal from my investment since 15 April but still till today the 22 May I haven't received my money. I went to the branch at Katlehong Sam Ntuli Mall more than 5 times still with no resolution,I WANT ALL MY MONEY BACK.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
22 May 2026, 10:33Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply22 May 2026, 10:33
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
MT
Mpho T's updateReviewer Update
22 May 2026, 13:24If you don't give me a resolution date or pay within 24 hours of this reply, I will escalate this matter to FAIS Ombud like we discussed before.
Am not playing games I want my money!
Am not playing games I want my money!
MT
Mpho T's update22 May 2026, 13:24
Reviewer Update
If you don't give me a resolution date or pay within 24 hours of this reply, I will escalate this matter to FAIS Ombud like we discussed before.
Am not playing games I want my money!
Am not playing games I want my money!
Old Mutual's replyOfficial
22 May 2026, 13:50We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply22 May 2026, 13:50
Official
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management