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Lona M

1 reviews | Active since Dec 2017

18 Dec 2017, 17:59

INVESTMENT CLAIM

I am appauled and dissapointed with the service that I have received as I was given incorrect information. Clearly your stuff is *********** ad I asked of the time fraim as to when my money will be paid n I was advised by Khaydd thta it'll take up to 5 working day. It has now been way more than than,its 11 working days as I made my claim on the 2nd Of December. I have even had to go make a load which I now have to oay interest for as old mutual is misleading me. Now I want to know how unfair is it for you to not oay me my own hard earned money? and now even having to pay interest just beacause you could not honour your promise. I am dissatisfied and annoyed in disgust as old mutual has inconvenienced my life. I am now in debt

0
Replies (3)
Old Mutual
Old Mutual's reply19 Dec 2017, 08:09
Official

Dear Lona

Thank you for bringing this to our attention.

We apologize for the poor service received in this regard. I will investigate and contact you directly to resolve the matter.

Kind regards

Brent Sellidon

Complaints Assessor

LM
Lona M's update05 Jan 2018, 06:10
Reviewer Update
I claimed my retirement anuity of 2500 on the 2nd of December and they gave me a statement showing that you will only pay me R2200 which was not a problem and now you paid me R1564 where os my money? You are *****ing my moneye after you took more than a month to pay me. I am in deep annoyance! Your service is shocking and annoying . Call me on ********** 138 as soon as possible. Your services stinks and is annoying. You have inconvenienced my life in a way that I have never imagined. My father is still waiting for his retirement anuity as he retired 3 years ago and you ******* are still not paying him. Your management is *********** and so are you rude staff members. I feel like crying and dying I have a baby that needs to be fed with this money and you doing is *****ing it? I would never recommend anybody to old mutual. I will write about you on HelloPeter.
LM
Lona M's update05 Jan 2018, 06:13
Reviewer Update
My policy number is ********** 0. I need you all to explain why would you ***** sp much money from me my money was 2500 and all im getting is only 1564? what happened to R936 ? call me asap ********** 138