Investment account- insufficient

Very poor service. When I contact the toll free line....you hold on forever and then they keep on dropping the phone ....I have requested on 16March 2021 to close my investment and to pay it into my cheque account...was told it takes 2 weeks....Well now it's almost a month...and still no funds in my account. I went to Carnival old mutal yesterday only to be told they still can not resolve the problem and must come in again on Monday to check....What's this for a service!!!!!! Glad I have canceled my investment with old mutal as they are insufficient!!!!