International Money Transfer "MISSION IMPOSSIBLE"

I am furious with the service i have received from the Old Mutual Money Accounts team regarding an International transfer (inheritance) I was never informed that documents detailing the transfer needed to be completed. Once they were submitted I then received an email indicating that I needed to submit additional documents regarding my grandfather's death. Taking into account that these documents would be in Portuguese it was suggested that I get them translated before submitting them which is extremely unacceptable. My siblings that bank with other financial institutions were not requested to submit any documentation and received the funds within 2 days. I am extremely frustrated and if I had known that this was the process, I would have NEVER used my Money Account. I will be immigrating shortly and do not have time to waste.