International Bank Transfer

Hi I'm in a situation I did a withdrawal from my paysafe/Neteller merchant on April, till this day 28 June 2021 I haven't received my withdrawal to my money account i did a follow up with old mutual, they are not assisting me they keep on lying and I want to know what is happening with my money the ref number that I was given by old mutual is (RE: - REF: [MASC395857])

(STAY AWAY FROM OLD MUTUAL MONEY ACCOUNT IF YOU DONT VALUE YOUR MONEY.) **** BANK THEY ARE JUST LIKE THOSE **** BROKERS

The bank wire transaction ID's that I used Reuters Code : BIDJ SwiftCode : BIDBZAJJ Branch Code : 462005