Internal processes delay client payout

<br> I want the world to know that Old Mutual's internal Pricing department is taking their sweet time to pay out my disinvestment. I submitted my application on the 7th of May. And I've been told for the millionth time, that their Pricing department is still handling my claim. When they want your money, they seem to debit their money timeously. But when you are in a fix, they slap SLA's & processes your way. I mean how long can a financial institution take to handle my so called finances. They are supposed to be the experts. They should look at speeding up their internal processes, if they want to be truly client centric.