Insurance RA claim

On the 29th December 2017 I requested a cancellation of my RA with Old Mutual, all paper work requested was sent. 1. No acknowledgement of Email 2. I had to follow up with them on the 11th Jan 2018 3. Only then was I informed that an email was sent to my husband. 5. 12th Jan we responded to their request. 6. 29th Jan still no response of payout. 7. I contact old mutual again wait forever to speak to an agent. 8. Consultant advises that my claim only moved to the pricing queque on the 25th of Jan. 9. He could not give me a reason what happened from the 12th until the 24th of Jan. 10. Now I am told that pricing takes 2to 8 days, then the claim must still go for tax validation.

I find this service unacceptable. I would like to be contacted by a manager of old mutual to resolve this matter urgently.