Insurance Premium

It's such a disappointment to receive such poor service from Old mutual after having so many insurances with them for years.On the 2nd of August I received an email stating that my premium has not been paid due to insufficient funds.That was a bit strange because I had more than sufficient funds in my bank account for that debit to go off.However,I called and made a payment arrangement.The consultant or whatever she is she said that,I can either wait for the debit to off on the 15 or make a direct deposit.

I choose a direct deposit because I needed funds to reflect in my policy as soon as possible.3days later again a debit went off from my bank account for the same policy.However,this was not scheduled.I called and they said,I can request a refund.I did that.Sent through all relevant POP.I was told I need to wait 30days for my refund to be processed.

On the 11 of August,I received a notification SMS that I will receive the refund in 3 working days but did not.I called again and that rude, *********** consultant who drop the call on me said I need to wait 30days,she doesn't know why I received that notification.30days was yesterday and still no refund.I have sent emails requesting feedback and non of the Old mutual members are willing to attend to customer's queries.Is this the kind of service we are paying for?Might as well I cancel old my savings, policy's and insurance with them because this is not acceptable way to treat a client.