KN
Kedibone N
1 reviews | Active since Nov 2018
15 Oct 2020, 15:47
Insurance payment
I have a challenge to get the money of the deceased policy no CEB*** Orican Madigage who passed on the 5th of September and the Company requires the beneficiary to claim hence the beneficiary is the unknown. The deceased was unmarried with no children and we borrowed money to bury the deceased we are unable to get the money from the policy contact Sophie Madigage ***
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Replies (3)
Old Mutual's replyOfficial
15 Oct 2020, 20:30Dear Kedibone Ntladi
Please accept our sincere apologies for all inconvenience caused. Your matter will be referred through to Old Mutual Life insurance as Old Mutual insure only deals with Short term insurance.
Kind regards Consultant: Complaints Claims | People & Brand
Please accept our sincere apologies for all inconvenience caused. Your matter will be referred through to Old Mutual Life insurance as Old Mutual insure only deals with Short term insurance.
Kind regards Consultant: Complaints Claims | People & Brand
Best regards,
Old Mutual's reply15 Oct 2020, 20:30
Official
Dear Kedibone Ntladi
Please accept our sincere apologies for all inconvenience caused. Your matter will be referred through to Old Mutual Life insurance as Old Mutual insure only deals with Short term insurance.
Kind regards Consultant: Complaints Claims | People & Brand
Please accept our sincere apologies for all inconvenience caused. Your matter will be referred through to Old Mutual Life insurance as Old Mutual insure only deals with Short term insurance.
Kind regards Consultant: Complaints Claims | People & Brand
Best regards,
KN
Kedibone N's updateReviewer Update
16 Oct 2020, 13:35Good day still waiting for respond from Old mutual short term insurance
KN
Kedibone N's update16 Oct 2020, 13:35
Reviewer Update
Good day still waiting for respond from Old mutual short term insurance
Old Mutual's replyOfficial
23 Oct 2020, 16:21Hi Kedibone
The original complaint was not referred to Old Mutual South Africa after Old Mutual Insure asked HelloPeter to sent it to us.
We got your message and the complaint logged by Sophie Mokgadi and have initiated an investigation.
We apologise for the inconvenience caused.
Regards
Brent Sellidon
Old Mutual Complaints Management
The original complaint was not referred to Old Mutual South Africa after Old Mutual Insure asked HelloPeter to sent it to us.
We got your message and the complaint logged by Sophie Mokgadi and have initiated an investigation.
We apologise for the inconvenience caused.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Old Mutual's reply23 Oct 2020, 16:21
Official
Hi Kedibone
The original complaint was not referred to Old Mutual South Africa after Old Mutual Insure asked HelloPeter to sent it to us.
We got your message and the complaint logged by Sophie Mokgadi and have initiated an investigation.
We apologise for the inconvenience caused.
Regards
Brent Sellidon
Old Mutual Complaints Management
The original complaint was not referred to Old Mutual South Africa after Old Mutual Insure asked HelloPeter to sent it to us.
We got your message and the complaint logged by Sophie Mokgadi and have initiated an investigation.
We apologise for the inconvenience caused.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,