Insurance pay out

<div> Today we went to old mutual at mall of carnival to claim for our late mother's policy and we were told that they been deducting double payment of which they were never been specific since when. they been deducting and on bank account it doesn't reflect as double deduction but normal one,now they told me they have to investigate meanwhile the funeral will take place this Thursday ,so now how we suppose to have a dignified funeral meanwhile we don't money to proceed with the funeral.ive been paying for this policy since 2004 and end of the day we get this ridiculous excuses and POOR SERVICE when it comes to pay out .PLEASE ASSIST THIS MATTER ASAP!!!! </div>