NZ
Nomzamo Z
1 reviews | Active since Sept 2019
29 Nov 2023, 16:22
Insurance ******
I have had a life cover policy with Old Mutual since 2001. I recently discovered that for some reason they negligently canceled my life cover and only kept the funeral benefits. When I called, the woman I spoke with said this happened because they migrated to a new system etc. Now when I call them after their failure to get back to me, I can't get hold of them. I want them to refund me all my premiums from 2001. ****** leeches.
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Replies (2)NZ
Nomzamo Z's updateReviewer Update
29 Nov 2023, 16:29I sincerely hope so, because the last time an agent from your call centre promised to call me was two weeks ago. She is very unprofessional and unreliable. I shall await a response from you.
NZ
Nomzamo Z's update29 Nov 2023, 16:29
Reviewer Update
I sincerely hope so, because the last time an agent from your call centre promised to call me was two weeks ago. She is very unprofessional and unreliable. I shall await a response from you.
Old Mutual's replyOfficial
30 Nov 2023, 08:40Dear Nomzamo
An assessor is currently looking into the matter.
Thank you
Regards Old Mutual Complaints Management
An assessor is currently looking into the matter.
Thank you
Regards Old Mutual Complaints Management
Old Mutual's reply30 Nov 2023, 08:40
Official
Dear Nomzamo
An assessor is currently looking into the matter.
Thank you
Regards Old Mutual Complaints Management
An assessor is currently looking into the matter.
Thank you
Regards Old Mutual Complaints Management