Insurance claim that took forever without any communication towards the client or that was never been assigned to any person cause it was not important for Old mutual.

My name is Neo Seripe and I have submitted a claim with old mutual since last year November to date my claim still shows that it has not yet been assigned to any person to work on since the time of claim. My Ref no: CEB*** and Policy no ***7 as the claim was for my late wife Mosidi Seripe who passed away on 02/12/22. I have visited the Westgate shopping center branch in many occasions to try find out what is the delay on the claim as I needed to understand if these any documents required until today when I visited the branch again I don't know after how many time and the consultant that was helping explained everything and decided to re do the application again as the first the was no follow up. Old Mutual has lost its value towards their clients and even when you ask for their head office number they will never provide you with as they were Informed not to do so?, so please be careful when you're dealing with old Mutual as you made end up with a lot of frustrations.