Insurance claim. Policy no *** Ref no ***3 Claim no ***

After I have written to hello peter out my claim I got a response from old mutual complaints department from Nnyana ****tswa apologizing and promising to resolve my case in 5 days the date was the 21/07/2017. On the 7/8/2017 I had to remind Nnyana ****tswa about my claim, I never got e response from him/her, I had to escalate the matter futher as now this is the fifth month trying to get answers for my claim, I sent an e-mail to their short term insurance Ombudsman that was teh 22/8/2017, on the 23/08/2017 received an e-mail from Winile Nkosi requesting more evidence, evidence that they have at their disposal, up until today no one has updated me regarding my claim. I find it very difficult that a big company like Old Mutual will be so *********** to accept or reject a case based on an information they have in front of them. It is sad that one has to go to the media to get attention from Old Mutual as this looks like its the only platform they understand. Please assist me once again. Thanks.