NM
Nkululeko M
1 reviews | Active since Mar 2023
19 Apr 2026, 19:52
Insurance *****
After paying premium for a cellphone over 2 years, when I claimed the insurance claimed they never had records of my device, after one month of back and forth emails, they then said they are tracing if the device I am claiming for used a cellphone number on record. I forwarded to the agent, email copied as proof of me alerting the insurers of the number used on the device around 5 month before I lost the device. Its been 3 months now and the claim has not been paid despite the fact that premiums are still being debited
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Old Mutual's replyOfficial
20 Apr 2026, 08:11Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply20 Apr 2026, 08:11
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management