INSTRUCTION FOR REFUND NOT ACTIONED!!!!

On 12/03/2024 I've sent an email to Old Mutual to remove certain benefits from my policy, on the 15/03/24 I've received a reply. My premiumd should've been refunded with R2556, however I've only received R121. Ive queried this withJeanette Nkhoma from your broker services on 04/04/24. She responds to say it takes up to 10 days for refund. On 13/04/24 she sends me an email with proof of payment for R121!!!! Is this a joke? Can you please just reimburse the difference before I surrender the policy??? Your greedy financial planner that sold this policy to me sold at a level premium. 2 years later, he convinced me to do an upgrade. The premium is not linked to CPI but to age rated. The premium is exceeding R4000! The broker should be ashamed!!!!