Inside Job

My mom took a loan from Old Mutual to her Old Mutual bank Account on Friday. The following Saturday she received a phone call from a person who appeared at time of receiving the call, was a person from Old Mutual, that person shared all my moms personal details from names to ID number and the day she received the Loan.My mom acknowledge the person and began to share details to her included her cell phone banking pin. Mom my made calls during the day to myself and i told her i don't recognize her number that she's calling from, subsequently she was not receiving notification of transactions buying food at pick n pay, she then phoned old Mutual and asked for her balance. Monies have been withdrawn from her bank account. This is a case of a inside job. you can only transfer from one Old mutual Account to another, not to other banks like Standard and ABSA. on that following monday, the consultant who was administrating her loan was not in at work, apparently he was ill, the branch manager was very rude to my mom, until my mom called the head office of old mutual and asked for the forensics department, the branch manager started singing when she got instructions from the forensics department. the branch manager sent my mom around and told her to open a case at the nearest police station. This has been going on for three months. We have been patient for three month as they say they are still investigating, while the person who helped my mom with the administration of the loan is still working, while my mom has to pay for the cost of the loan, there is no effort of contacting my mom, my mom has to contact them to received information about the case . It came to a point where Old Mutual stopped taking calls from my mom.