AS
Albin S
1 reviews | Active since Jan 2015
04 Aug 2016, 12:07
INSANITY
<p>On the 21st January 2015 i placed a complaint about Old Mutual on this platform, the issue was speedily dealt with and resolved for good.....or so i thought, it seems Old Mutual has managed to get it wrong yet again...!!!! i would like to Quote..."Insanity: doing the same thing over and over again and expecting different results" -Albert Einstein</p> <p>For some reason or the other Old Mutuals system reflects i make cash payments into my policy, which is incorrect, payments are made by my company, which deducts the premiums from my salary and subsequently makes payments to Old Mutual, i phoned in today to request a tax certificate only to find out my retirement annuity has lapsed or paid up, as a result of none payment.....efforts to try and explain the situation to the consultatnt were in vain, i must now gather up salary advices since last year June and forward to ********** which i have been doing on and off for the past seven years... </p> <p>I have cancelled all other policies with Old Mutual, the only reason i write this complaint is that the last policy with your company is a retirement annuity, which will not pay me out as i am not yet at that age!</p> <p> However i plead with the Management to allow me to cancel this policy and acess my money as i am no longer prepared to be a policy holder as well as a member of your admin staff<br /> </p>
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Replies (4)
Old Mutual's replyOfficial
04 Aug 2016, 12:18Dear Albin
Thank you for bringing this matter to our attention. I am investigating this matter and will provide feedback to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply04 Aug 2016, 12:18
Official
Dear Albin
Thank you for bringing this matter to our attention. I am investigating this matter and will provide feedback to resolve.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's replyOfficial
15 Sept 2016, 20:20Dear Albin
I refer to you complaint of 4 August 2016 and apologise for not provide you with an update. We are investigating this matter and consulting with our receipting department, Group Schemes department and Standard bank for payment information.
I received information from Standard bank and still attending to this matter. We, however, cannot trace that any payments are received from your employer. In order to investigate this matter further, kindly provide me with copies of you salary advice that the premium was paid to Old Mutual. You may e-mail this information to Omemcst ***.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply15 Sept 2016, 20:20
Official
Dear Albin
I refer to you complaint of 4 August 2016 and apologise for not provide you with an update. We are investigating this matter and consulting with our receipting department, Group Schemes department and Standard bank for payment information.
I received information from Standard bank and still attending to this matter. We, however, cannot trace that any payments are received from your employer. In order to investigate this matter further, kindly provide me with copies of you salary advice that the premium was paid to Old Mutual. You may e-mail this information to Omemcst ***.
Kind regards
Coleen Aanhuizen
Complaints Management
Best regards,
AS
Albin S's updateReviewer Update
06 Oct 2016, 08:01Please contact me on ********** 438
AS
Albin S's update06 Oct 2016, 08:01
Reviewer Update
Please contact me on ********** 438
AS
Albin S's updateReviewer Update
29 Sept 2017, 00:10Good evening Colleen Aanhuizen i did not write a reply thanking you for the good work you had done in assisting me with my last complaint because i knew what was going to happen....i would like you to please take a guess as to what has happened yet again....aah Old Mutual, i dont even know where to start, I will give you a call tomorrow and we can do it all over again....you guys have definitely got to consider adding me as a member of your staff because in two years time we will be celebrating a decade of me doing my own admin at Old Mutual....this is brilliant! Just flippen brilliant! I have sent all my salary advices to complaints management, just to give you a headstart
AS
Albin S's update29 Sept 2017, 00:10
Reviewer Update
Good evening Colleen Aanhuizen i did not write a reply thanking you for the good work you had done in assisting me with my last complaint because i knew what was going to happen....i would like you to please take a guess as to what has happened yet again....aah Old Mutual, i dont even know where to start, I will give you a call tomorrow and we can do it all over again....you guys have definitely got to consider adding me as a member of your staff because in two years time we will be celebrating a decade of me doing my own admin at Old Mutual....this is brilliant! Just flippen brilliant! I have sent all my salary advices to complaints management, just to give you a headstart