****ING USELESS OLD MUTUAL

I recently contacted Old Mutual in the hope of enquiring about a PENSION PLAN, so I went online and filled in an online submit query form. A consultant phoned me back immediately however, when i mentioned i wanted a ****ING PENSION PLAN the idiot didn't know what i was talking about, and kept saying, "a funeral plan" WHAT PART OF ****ING PENSION IS SO HARD TO UNDERSTAND???? HOW ****ING USELESS IS OLD MUTUAL!