*****ing people's money !!!!

Very disappointed is this so call insurance!!! I personally myself wil never ever recommended old mutual to anyone after today's service. My parents had insurance with them for years and never ever claimed once so after hearing on RSG radio station that there is so many people's that haven't claimed there money they decided to go in today and hear about there insurance so just to be help by a employee that cant even spell to be told no you lost both claims 5 years ago you lost everything how is this even possible no call or letter or any communication was made to inform them they had a unclaimed insurance to be paid out so is they lost it were did there money go to old ages people's in today's life just getting **** more and more you should be a shame by taking money from people to who it belongs to very bad ill never use your company agian *****ing peoples money