INEPT SERVICE, DO NOT INVEST IN *********** OLD MUTUAL

The service level at Old Mutual is non-existent - if there was an option for a negative rating that is what I would choose.

I would seriously discourage any of the public from buying or investing in any policy or financial investment with Old Mutual as once they have your money they are not interested in actioning any requests/cancellations/refunds etc. Seeing the other numerous complaints on Hello Peter I see I am not the only one completely dissatisfied. Even at their walk-in centre at Cresta branch I encountered another client trying to cancel his policy with them because they are so ***********, just trying to get through to a voice at the call centre in Cape Town is nothing short of a miracle.

In addition, calling their call centre one runs the risk of running up a hefty cellphone account trying to get through to an actual human on the ***number - after entering ID and all other paraphernalia which is most irritating as you anyway have to repeat it all over again later , you are left holding for up to 45min ( I timed it). Even the walk-in centre at Cresta complained that they themselves cannot get through to these fictitious "consultants" and that from their own internal branch!

I have been trying for 2 years now to get a paid-up/cancellation on a bum RA policy that was sold to me by Old Mutual. I have now tried to go through a broker - the one that sold me the initial policy disappeared, no wonder - lets see if the broker has any better luck with this *********** company.