Inept and disinterested service at old mutual

Never have I experienced such incompetence from a huge concern like old mutual. E mail response is we cannot find any trace of your details after having to send follow up e mails to phoning this morning and getting put through to 5 to six different people all telling me they don't deal with group schemes. Eventually Jade promised she would speak to her manager and get the person to call who can assist me. Of course I am still waiting. Let's not forget getting cut off mid sentence by customer services. I can imagine the nightmare I would have to endure if I had a huge query.