1 reviews | Active since Dec 2016

17 Dec 2022, 09:43

Inefficient Processes and Consultants

The worst loan application process with the poorest communication and criteria outlines. For lack of a better way of saying it, 175 years and more useless than ever. Worst part for me is almost 2 weeks in, following each step outlined by the consultant, and they still say my info is wrong... The reviewing consultant didn't even check the documents properly... Horrible experience and a dreadful company to deal with...

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Replies (1)
Old Mutual
Old Mutual's reply17 Dec 2022, 09:44
Official
Dear  Roy

We are sorry to hear about the service experienced. 
We will investigate and contact you directly to assist. 

Regards 
Thabiet Mintin 
Old Mutual Complaints Management