INEFFICIENT, INEFFECTIVE, INADEQUATE, ***********, INCAPABLE, UNFIT ORGANISATION

Ineffective call center system. A query, which can only be dealt with telephonically, cannot be done. The system at the outset, informs you, that as a result of COVID, the company cannot answer your call expeditiously, and that you must hold on. You hold on for ten minutes, and then you are cut-off. There are further problems, which I have with this organization, which is beyond the scope to deal with here, which further highlights its ineptness. I am trying to resolve a query, and there is no-one to communicate with. The query would not arise, if the organization's systems worked.