Inefficient and such an inconvenience

I would rate it zero stars if it were possible. It's been 3 weeks now and they still haven't processed my claim. They keep asking me to send the same documents over and over again! I started at the branch and submitted all the required documents. Now I get sms's everyday asking me to resend the same documents daily. I don't understand???? Okay fine I do resend those documents but I still get asked, as of lately, no one responding to my emails. You know I've always heard people complaining about Old Mutual being an inconvenience when it comes to issuing out money for claims. When I sent the guy who was helping me an email, he said I must come to the branch so he can do a follow up on the request. Really??! I can't go to the branch it's not convenient for me. This is one investment company I will definitely NOT be dealing with in future!