INEFFICIENCIES AT OLD MUTUAL

I have been calling Old Mutual every day to follow up on my claim since the 20th February. Each day they give me the same response: they are either escalating my case or the are resubmitting my request. I am so done with this company because of their inefficiency and lack of accountability. They told me this morning that SARS declined my directive but when I called SARS I was informed that Old Mutual had never even contacted them in the first place. Why then did they have to hide the truth from me? The agent told me I had to go to the nearest SARS office which is 200km away from me, and update my details. This was in fact not true. When I called Old Mutual back and told them this, the best they could do was say that they are escalating to management ..AGAIN! Meanwhile the rest of the world can expire and I as their client have to wait another 20 days for them to handle my case. What about the bills I have to pay and the needs of my family? This is NOT treating your customers fairly Old Mutual!