Incorrectly lapsed my policy

Good morning I am just sick and tired with old mutual insurance I have send them an email regarding them not collecting premiums to make it worse I saw one reversal that I did not do but instead of them acknowledging my query and giving me a solution they were just in a hurry to make it lapse. Now they want me to Pay almost R2500 knowing I don't have such an amount. So I initially fail. A policy I paid for so many years. I always have a problem with this policy. Is this how Old Mutual conduct their services to clients. It looks like they just love people to drop corpses in their branches. I will definitely escalate this to the Insurance Ombudsman. They have been *****ing my money with a different account and I queried without any feedback. Now they Lapsing my father's *** Winston