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MS
MacPhillip S

1 reviews | Active since Sept 2012

06 May 2016, 13:18

Incorrectly debited

<p>I was incorrectly debit by Old Mutual and i called for them to reverse the money.They said that will be done withing 24 working hours but that did not happen. So i called in again on tuesday and i was promised that the money will be in my account by Friday 06/05/2016. This is the worst service ever, i am glad i cancelled my policy and i will be moving my kid's educational plan as well</p>

0
Replies (6)
Old Mutual
Old Mutual's reply13 May 2016, 15:19
Official
Dear MacSeg101 Thank you for bringing the matter to our attention. We will investigate and provide you with feedback to resolve. It is important to note that Hellopeter only assigned your complaint to us today due to having problems with their website. We apologise for any inconvenience caused. Regards Complaints Management

Best regards,

MS
MacPhillip S's update24 May 2016, 11:17
Reviewer Update
It has been more than a week since Old Mutual responded to this post and i am still waiting for them to resolve the issue or at least tell me they are busy with it. This is the worst experience i ever had with a financial institution.
MS
MacPhillip S's update30 May 2016, 12:17
Reviewer Update
This organisation does not take their clients seriously. the only feedback i get is via email and is that they will get back to me. When will that be 2017?
MS
MacPhillip S's update06 Jun 2016, 06:38
Reviewer Update

Waiting for Oldmutual to review is like waiting for the the rand to get stringer than the USD. Their service is terrible. With this kind of service RSA will never be one of the best in the world

Old Mutual
Old Mutual's reply08 Jun 2016, 11:52
Official
Good day Mr Segooa Please accept my humblest apology for the manner in which your cancellation request was attended to and the delay in getting the refund. The refund of R638.13 was transferred to your bank account today. In light of the delay, I have also transferred an amount of R250.00 as compensation for the poor service you received. Kind regards Kareemah Sulayman | Complaints Assessor

Best regards,

MS
MacPhillip S's update17 Jun 2016, 08:54
Reviewer Update

Thank you to old mutual for finally resolving the issue for me. It is much appreciated