Incorrect policy captured and no one is taking responsibilty

My issue started in May when I was in contact with a sales agent to get a new policy for myself and my mother. I already have a policy for my mother, I needed to add myself, this is where the the problems started. The sales agent ended up adding 2 other contracts for me and that is not what was agreed apon and the amount as well. The first debit went off and I queried this with her and sent her the Whatsapp chat we had as that is not what we agreed apon and wanted, she then advised that she wil log a request to cancel and nothing happend. I called into the call centre to cancel in August and nothing happend, another debit went off and I reversed the amount. I have been on twitter for 2 months to have the contract cancelled and it finally has, after as well calling to cancel the issue. TI am fighting to get my refund back, I dont know how many emails back and fourth I have been send and each one has a different answer. I just want my mother back. I last heard from the complaints team 2 weeks ago, I followed up and nothing has been done.

I currently have a long standing policy with you guys and I have no problem cancelling that one too should this matter not be resolved. I honestly would rather go start a new policy else where knowing that the company is tranparent and they communicate with their customers.