JAlS
Jacqueline Alexandria le Sueur

1 reviews | Active since Apr 2014

05 Feb 2015, 11:58

incorrect information and run around

Ms L Bownes has misinformed me as a so called financial advisor. I wanted to surrender my RA which was under R75000 and legally I could withdraw the full amount. First she came to my house stating I was due huge lump sums which didn't make sense. Then she told me I need to reinvest the money and I said I do have to but she insisted it was the only way to get the money out. She has done this twice. Then gives me some excuse saying she is waiting for legal advisors to tell me why the money can't be paid out. I have a right to my money and she has **** and misinformed me as well as misrepresented herself as a \financial advisor"when she is not registered on the FSB. I am fed up with the need for people to lie and misinform people so they can meet there work targets. I want my money and there is no legal reason to withhold it from me. MR JC LE SUEUR -***. I went from getting 580 rand per month to a astounding 58 rand. Her excuse was to have small frequent payments into my account then the lum sum will be paid to me and then she says it can't be with no reason. I am fed up and astounded at the bull and round around from a company like Old Mutual"""

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Replies (1)
Old Mutual
Old Mutual's reply06 Feb 2015, 11:35
Official
Hello jalesueur,

Thank you for letting us know of the situation.

I am investigating the service you received from the advisor and will be in contact with you.

Kind regards

Kareemah Sulayman
OMEM CST Complaints Management