Incorrect information and impossible to contact

Received an SMS from Old Mutual saying a Superfund claim has been made and that I should SMS my ID number or use their Whatsapp service to check the status of my claim. When I do this, I get a message saying no claim exists.. There is also no record of a claim on my customer portal. I called the superfund number a few times over a few days - waited about 20 minutes each time and no response.

I went onto their site and requested a call back, someone called me back and said they were not from the superfund department and therefore cannot assist me.

Hoping someone will contact me after seeing this review