Incorrect information and bad service

For some reason my experience with Old mutual has been the worst, they first asked that we walk into any OLD mutual branch to submit documents as my sister filed a claim, I walked into to the 1st old mutual in Cape Town CBD the receptionist gave me and attitude after waiting for 10 minutes she now comes back to tell me that in the branch that she is in they do not have the means to add my details online and I should go to any old mutual, It has been over 10 years since we tried to put through this claim I then went into the one in Parow after waiting on the queue over an hour the consultant tells me that there is nothing she can do when I had told the receptionist what I came for, I walked away. On the 30th I cancelled a plan that I had just got I was on a chat with a consultant who told me she cannot do it and we can only do it via phone, I tried contacting through to the contact center but I kept being taken around with the stupid IVR to add on to it I emailed on that same day and was told I would get response within 48 hours it has been over 72 hours and still nothing.

I just want to cancel your PLAN and get my money back.